How Dell makes it big

As you might know or might not know. I'm a fan of company biographies. You know. How it's started and all that. Well my latest subject is on Dell. Basically, how Dell does it?
Well, in my opinion, it's because they listen to the customers. Do you know that they have a customer relationship management system just for you and me who bought the machines? Once they got your quotation number they know nearly everything about you. It's like going for an appointment to the doctor. Would you go to a doctor who has no knowledge of your medical history, or to a one who has bucketloads of your previous illnesses, allergies, and medicines that you've just taken?
My thoughts exactly :)
I think this is now the new age of things, it's how much you know about your customer and how much you serve them that counts. And I'm trying hard to make my training that way.
My belief is always this:
The profits that you reap is directly proportional of your percentage of your company devoted to serving your customers.

Deal with your previous employer

Sometimes keeping in touch with your employer helps. I've got a deal with them which is quite lucrative, but makes me work like hell. Sigh.
Back to work.